Privacy Notice
Last updated: 02/12/25
- Introduction
BEST Ltd is committed to protecting and respecting your privacy. This GDPR Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the General Data Protection Regulation (GDPR).
2. Data Controller
BEST Ltd is the data controller for the personal information we process. Our contact details are as follows:
Address: 5 Wheal Oak, Helston, Cornwall, TR13 8FS
Email: admin@bes-technical.co.uk
3. Personal Data We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, email address, phone number, company name.
- Communication Data: Messages you send via a form or an email.
- Transaction Data: Details about payments and orders.
- Technical Data: IP address, browser type, operating system.
- Usage Data: Information about how you use our website and services.
- Cookie Policy: Information stored in or retrieved from cookies and similar technologies (see our Cookies Policy for details).
4. Purpose of Data Processing
We use your personal data for the following purposes:
- To provide and manage our services.
- To process transactions and send related information.
- To communicate with you, including responding to inquiries.
- To improve our website and services.
- To show you relevant adverts on other websites.
- To comply with legal obligations and resolve disputes
5. Legal Basis for Processing
- Consent: Where you have given us consent to process your data
- Contract: To fulfil our contractual obligations with you
- Legal Obligation: To comply with legal requirements
- Legitimate Interests: For our legitimate interests or those of a third party, provided these do not override your rights and freedoms
6. Cookies and Analytics
We use cookies and similar technologies on our website to:
- Make the site work properly
- Remember your preferences
- Understand how visitors use our site
- Improve our contents and user experience
- Show you relevant adverts on other websites
We use tools such as:
- Google Analytics 4 (GA4): to understand how the website is used
- Microsoft Clarity: to see how users interact with pages (for example, click and scroll behaviour)
These tools may collect information such as the pages you visit, how long you stay, and what you click on. We configure them so they do not show us information that directly identifies you, such as your full name.
- Non-essential cookies (including analytics and Clarity) are only used with your consent. You can manage your cookie preferences at any time via our cookie banner or your browser settings. For more information, please see our Cookie Policy.
7. Data Sharing and Disclosure
We may share your personal data with:
- Service Providers: Third-party companies that perform services on our behalf (e.g., payment processors, IT support)
- Legal Authorities: When required by law or to protect our rights and property
We do not sell your personal data to third parties.
8. Data Retention
We retain personal data only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes.
9. Your Rights
Under GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request the deletion of your data under certain conditions
- Restriction: Limit the processing of your data in certain circumstances
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to the processing of your data based on legitimate interests
- Right to withdraw consent: where we rely on consent (for example, for marketing or cookies) you can withdraw your consent at any time. This will not affect the lawfulness of processing before the withdrawal.
To exercise these rights, please contact us at: admin@bes-technical.co.uk
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
11. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: admin@bes-technical.co.uk